Resolved -
This incident has been resolved.
Feb 2, 09:22 UTC
Update -
Access to Tranquility has been restored again. We're still expecting intermittent issues, but monitoring again for now.
Jan 30, 20:13 UTC
Update -
Additional changes are currently being made and the server is being restarted again.
Jan 30, 20:03 UTC
Update -
The issue still appears to not be resolved, investigation is continuing, apologies for the delay.
Jan 30, 19:54 UTC
Update -
Unfortunately the initial reboot doesn't appear to have resolved the issue, a second reboot is currently in progress.
Jan 30, 19:37 UTC
Update -
A server restart is being scheduled for 19:10 to resolve the ongoing connection and NES issues.
Jan 30, 18:42 UTC
Identified -
We believe we've found the cause of the outage, along with intermittent login issues, and we are working to resolve it.
Jan 30, 17:59 UTC
Investigating -
We’re aware that the New Eden Store is currently unavailable for some users and is being investigated.
Jan 30, 17:07 UTC