Player Disconnections and Unable to Log Into Tranquility

Incident Report for EVE Online

Resolved

This incident has been resolved.

Posted Sep 10, 2023 - 18:44 UTC

Monitoring

Tranquility server is back open to players. We will continue to monitor for any issues.

Posted Sep 10, 2023 - 18:41 UTC

Update

Starting up highlighted a couple of issues which we believe have been resolved. We will be attempting to start up TQ again in VIP mode.

Posted Sep 10, 2023 - 18:33 UTC

Update

We plan to start up TQ in VIP mode - the startup process itself can be useful when investigating. More info when it becomes available. Thanks for your patience.

Posted Sep 10, 2023 - 18:17 UTC

Update

We will be starting up Tranquility in VIP (limited access) mode.

Posted Sep 10, 2023 - 17:58 UTC

Update

Tranquility is experiencing an unscheduled downtime, initially starting around 17:15 UTC. Our developers are investigating the cause. We will try to provide more information as it becomes available.

Posted Sep 10, 2023 - 17:46 UTC

Investigating

We’re investigating reports that players are being disconnected and then unable to log into Tranquility. We will provide updates here and in the forum thread: https://forums.eveonline.com/t/player-disconnections-and-unable-to-log-in/419667

#tweetfleet

Posted Sep 10, 2023 - 17:32 UTC

This incident affected: Tranquility (Game Server, Quasar, Login).