Verification Emails Not Arriving to Certain Email Domains

Incident Report for EVE Online

Resolved

Affected email domains should now receive verification emails. This issue is resolved. Thanks to everyone impacted for their patience.

Posted May 16, 2024 - 15:11 UTC

Investigating

We're aware and investigating an issue that players who wish to change the email address associated with their accounts may not receive the verification email needed to perform the change. This issue seems to be particularly affecting Outlook, Hotmail, or Live email domains.

Players encountering issues with verification codes not arriving in their email inbox are encouraged to contact support via support@eveonline.com

When contacting support please supply them with an alternate email address, ideally not using one of the aforementioned domains, that you may wish to be temporarily associated with your account.

Posted May 15, 2024 - 17:32 UTC