New Eden Store Outage

Incident Report for EVE Online

Resolved

This incident has been resolved.
Posted Feb 02, 2026 - 09:22 UTC

Update

Access to Tranquility has been restored again. We're still expecting intermittent issues, but monitoring again for now.
Posted Jan 30, 2026 - 20:13 UTC

Update

Additional changes are currently being made and the server is being restarted again.
Posted Jan 30, 2026 - 20:03 UTC

Update

The issue still appears to not be resolved, investigation is continuing, apologies for the delay.
Posted Jan 30, 2026 - 19:54 UTC

Update

Unfortunately the initial reboot doesn't appear to have resolved the issue, a second reboot is currently in progress.
Posted Jan 30, 2026 - 19:37 UTC

Update

A server restart is being scheduled for 19:10 to resolve the ongoing connection and NES issues.
Posted Jan 30, 2026 - 18:42 UTC

Identified

We believe we've found the cause of the outage, along with intermittent login issues, and we are working to resolve it.
Posted Jan 30, 2026 - 17:59 UTC

Investigating

We’re aware that the New Eden Store is currently unavailable for some users and is being investigated.
Posted Jan 30, 2026 - 17:07 UTC
This incident affected: Tranquility (Game Server).
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